Privacy Policy

This Policy is developed in accordance with the provisions of the Constitution of the Russian Federation, Federal Law "On Personal Data", Federal Law "On Information, Information Technologies and Information Protection" and other regulatory legal acts governing the issues of personal data protection.

This Privacy Policy for personal data (hereinafter - Privacy Policy) applies to all information that we may obtain about the User during their use of the website https://sostra.ru/ (hereinafter - Website).

1. DEFINITION OF TERMS

1.1. The following terms are used in this Privacy Policy:

"Website administration https://sostra.ru/ (hereinafter - Website administration)" — employees authorized to manage the website who organize and (or) carry out the processing of personal data, as well as determine the purposes of personal data processing; the composition of personal data subject to processing; actions (operations) performed with personal data.

"Personal data" — any information relating to a directly or indirectly identified or identifiable natural person (personal data subject).

"Personal data processing" — any action (operation) or set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

"Confidentiality of personal data" — a mandatory requirement not to allow their distribution without the consent of the personal data subject or the presence of other legal grounds.

"User of the website https://sostra.ru/ (hereinafter - User)" — a person who has access to the Website via the Internet and uses the Website.

"Cookies" — a small piece of data sent by a web server and stored on the User's computer, which the web client or web browser sends back to the web server in an HTTP request each time when trying to open a page of the corresponding website.

"IP address" — a unique network address of a node in a computer network built according to the IP protocol.

2. GENERAL PROVISIONS

2.1. The User's use of the Website and provision of personal data means consent to this Privacy Policy and the terms of processing of the User's personal data.

2.2. This Privacy Policy applies only during the use of the website https://sostra.ru/. We do not control and are not responsible for third-party websites that the User may visit through links available on the website https://sostra.ru/.

2.3. The Website administration does not verify the accuracy of personal data provided by the User. However, we assume that the User provides reliable and sufficient personal information on issues offered in the callback form, service request form, and maintains this information up to date.

3. SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Website administration for non-disclosure and ensuring the protection regime of confidentiality of personal data that the User provides at the request of the Website administration when filling out the callback form and processing service requests.

3.2. Personal data permitted for processing within the framework of this Privacy Policy is provided by the User by filling out the callback form and processing service requests. Personal data includes the following information:

3.2.1. surname, first name, patronymic of the User;

3.2.2. User's contact phone number;

3.2.3. email address (e-mail).

3.3. The Administration protects Data that is automatically transmitted in the process of viewing advertising blocks and when visiting pages on which a statistical script of the system ("pixel") is installed:
• IP address;
• information from cookies;
• browser information (or other program that provides access to advertising display);
• access time;
• address of the page on which the advertising block is located;
• referrer (address of the previous page).

3.3.1. Disabling cookies may result in inability to access parts of the Website that require authorization. Cookies do not contain confidential information. The User hereby gives consent to the collection, analysis and use of cookies, including by third parties for the purposes of forming statistics and optimizing advertising messages.

3.3.2. The Administration collects statistics on IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.4. Any other personal information not specified above (history of requests, browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except in cases provided for in paragraphs 5.5. and 5.6. of this Privacy Policy.

4. PURPOSES OF COLLECTING USER PERSONAL INFORMATION

4.1. The purposes of personal data processing are:

4.1.1. Identification of the User who filled out the callback form, service request form.

4.1.2. Providing the User with access to personalized Website resources.

4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website, provision of services; processing requests and applications from the User.

4.1.4. Providing the User with effective client and technical support when problems arise related to the use of the Website.

4.1.5. Providing the User with their consent to product updates, special offers, price information, newsletters, advertising messages to email and (or) mobile phone and other information on behalf of the Company or on behalf of the Company's partners. The User has the right to refuse to receive advertising and other information by sending a corresponding statement to the email address info@sostra.ru or by calling +7 (495) 108-32-88.

4.1.6. Conducting statistical and other research based on anonymized data.

4.1.7. The User agrees that the Website administration has the right to process personal data with the Yandex.Metrica analytical service in order to improve the Website's operation and determine User preferences

We use the Yandex.Metrica service to analyze the use of our website. It records visit frequency, pages viewed, as well as sites from which users come to us. At the same time, the service collects only IP addresses assigned on the day of visit, without personal identification.

Yandex.Metrica installs persistent cookie files in your browser, allowing recognition during subsequent visits. These files cannot be used by third parties other than Yandex. Data obtained in this way is transmitted and stored on the server of the specified company.

Information collected through the Yandex.Metrica counter is used exclusively to improve the website's operation. We do not combine it with users' personal data.

Transfer of collected data to third parties is limited by Yandex's privacy policy. If you want to disable tracking, you can prohibit the use of cookie files in your browser settings.

5. METHODS AND TERMS OF PERSONAL INFORMATION PROCESSING

5.1. Processing of the User's personal data is carried out with their consent by any legal method, including in personal data information systems using automation tools or without using such tools. Personal data processing is possible only in accordance with the purposes that determined their acquisition.

5.2 Users give consent to the processing of their personal data by checking the box in the line "I agree to the processing and storage of personal data".

5.3. The terms of personal data storage are determined in accordance with the requirements of the legislation of the Russian Federation, as well as the validity period of the subject's consent to the processing of their personal data.

5.4. Processed personal data is subject to destruction or anonymization upon achieving the processing purposes or in case of loss of necessity to achieve these purposes, as well as at the User's request, unless otherwise provided by the legislation of the Russian Federation.

5.5. The User agrees that the Website administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, exclusively for the purpose of fulfilling an order placed by the User on the Website.

5.6. The User's personal data may be transferred to authorized state authorities of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

5.7 Part of personal information may be provided to a bank or payment system, if the provision of this information is due to the procedure for transferring funds to the payment system whose services the User wishes to use.

5.8. In case of loss or disclosure of personal data, the Website administration informs the User about the loss or disclosure of personal data.

5.9. The Website administration takes necessary organizational and technical measures to protect the User's personal information from unlawful or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful
actions of third parties.

5.10. The Administration does not disclose to third parties and does not distribute personal data without the consent of the User of personal data, except in cases provided for by this policy and the legislation of the Russian Federation.

5.11. The Website administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

5.12. The Website administration has the right to record telephone conversations with the User. At the same time, the Administration undertakes to: prevent attempts of unauthorized access to information obtained during telephone negotiations, and/or its transfer to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".

6. INFORMATION ON IMPLEMENTED REQUIREMENTS FOR PERSONAL DATA PROTECTION

6.1. The Website administration is obliged to:

6.1.1. Use the obtained information exclusively for the purposes specified in paragraph 4 of this Privacy Policy.

6.1.2. Ensure storage of confidential information in secret, not to disclose without prior written permission of the User, and also not to sell, exchange, publish or disclose in other possible ways the transferred personal data of the User, except for paragraphs 5.5. and 5.6. of this Privacy Policy.

6.1.3. Take precautions to protect the confidentiality of the User's personal data according to the procedure usually used to protect such information in existing business turnover.

6.1.4. Block personal data relating to the corresponding User from the moment of appeal or request of the User or their legal representative or authorized body for the protection of personal data subjects' rights for the period of verification in case of detection of inaccurate personal data or unlawful actions.

6.2. The Website administration takes precautions — including legal, organizational, administrative, technical and physical — to ensure protection of the User's personal data in accordance with Article 19 of Federal Law dated 27.07.2006 N 152-FZ "On Personal Data" in order to ensure protection of the User's personal data from unlawful or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.

7. LIABILITY OF THE PARTIES

7.1. The Website administration that has not fulfilled its obligations bears responsibility for losses incurred by the User in connection with unlawful use of personal data, in accordance with the legislation of the Russian Federation, except for cases provided for in paragraphs 5.5., 5.6. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential information, the Website administration bears no responsibility if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. Was obtained from a third party before it was received by the Website administration.

7.2.3. Was disclosed with the User's consent.

7.2.4 The Website administration bears no responsibility for information provided by the User on the Website in publicly accessible form.

8. DISPUTE RESOLUTION

8.1. Before going to court with a lawsuit on disputes arising from relations between the Website User and the Website administration, it is mandatory to file a claim (written proposal for voluntary dispute settlement).

8.2. The recipient of the claim within 30 calendar days from the date of its receipt notifies the applicant in writing about the results of the claim consideration.

8.3. If no agreement is reached, the dispute will be referred to a judicial body for consideration in accordance with the current legislation of the Russian Federation.

8.4. The current legislation of the Russian Federation applies to this Privacy Policy and relations between the User and the Website administration.

9. ADDITIONAL CONDITIONS

9.1. The Website administration has the right to make changes to this Privacy Policy without the User's consent and additional notifications.

9.2. The new Privacy Policy comes into force from the moment of its posting on the Website, unless otherwise provided by the new version of the Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported to info@sostra.ru.

9.4. Email address: info@sostra.ru